Your Rights

You will have the right to access the data that you share with us. Upon request, we will give you access to all your personal information that we hold. You will also have the right to require us to change or correct your personal data free of any cost. You have the right to ask us to stop using your personal data for direct marketing purposes at any time. However, this request from you has to come in writing to the Company at the following email: customerservice@fashsouq.com

Consent

By sharing your information with the Company, you give the Company your consent to use your data as per the Company’s policy to verify your identity.

Security

The Company has appropriate technical and security measures in place to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When the Company collects data through the site, it collects your personal details on a secure server. The Company uses firewalls on its servers. When the Company collects payment card details electronically, it uses encryption by using Secure Socket Layer (SSL) coding. Whilst the Company is unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with the Company. The Company maintains physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Its security procedures mean that the Company may occasionally request proof of identity before it discloses personal information to you. You are responsible for protecting yourself against unauthorized access to your password and to your computer. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Log Information

Every time you visit Fashsouq.com, information is sent from your browser to the Company’s server log files, where it will be saved. The information transferred includes: time and date or visit to the Company’s site, which pages were viewed, IP address, URL of site that referred you to Fashsouq.com, how much information has been stored and which browser you have been using.

The anonymous information stored in this log file is then used to improve the shopping experience on the Fashsouq.com website by making the Company’s navigation more user-friendly, finding errors quickly and directing the Company’s server’s capacity to where it is needed most. For example, this information allows the Company to work out its busiest times and plan enough server power for those times to keep its site running as quickly as possible.

Cookies

It is not necessary to accept cookies to visit the Company’s website. However, if you would like to place an order or add an item to your shopping bag, you will need to set your browser to accept cookies so you can use the shopping bag and checkout functions.

Cookies and flash cookies are small files that are saved on your data carrier which stores specific information about your preferred settings and any other data that the Company’s system needs when interacting with your browser. There are two different kinds of cookies: session cookies, which are deleted the moment you quit your browser; and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or, in some cases, permanently. Cookies help us to tailor the Company’s website to suit you and to reflect your tastes and your browsing habits. They also allow the Company to save any information you have entered so you don’t have to enter it all again the next time you visit.

Data That We Collect

When you place an order for an item on the Company’s site, it will request you to share some data with it. The Company collects your data to ensure that the entire process of your purchase is streamlined and that it provides you with its services in the best possible manner. The Company may collect your name, title, gender, email address, postal address, telephone number, mobile number, payment details and your bank account or card details. This information will enable it to process your orders and provide you all the services that it offers through its website. Further, it will use the information you provide to administer your account with it; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from its website; improve the layout and/or content of the pages of the Company’s website and customize them for users; identify visitors on its website; carry out research on its users’ demographics; send you information which it think you may find useful or which you have requested from it, including information about its products and services, provided you have indicated that you have not objected to being contacted for these purposes.

The Company will forward the details of your name and postal address to its courier service provider to be able to make the delivery to you. Your phone number will be used to share with you, the notifications for your order status, latest deals and campaigns. Payments that you make through the site will be processed by its agent. You must only submit to the Company or its agent or the site, information which is accurate and not misleading and you must keep it up to date and inform it of changes therein.

The Company will maintain your order details with it but for security purposes it cannot retrieve the detail directly. However, you may access this information by signing into your account on Fashsouq.com. The Company will not be liable for any misuse of passwords for the access of confidential information, as you by agreeing to these terms and conditions, have taken the sole responsibility to keep your password secure from the access of any third parties.

Credit Check and Fraud Prevention

The Company may use fraud prevention agencies (FPA) to help it make decisions as to whether to accept an order for products on the site. A condensed guide as to how the Company, FPAs will use your information is detailed below. If you would like to see more information about this, or the agencies the Company uses, please contact it. The Company will use your data in the following ways:

The Company will search at FPAs for information on those placing orders for products on the Site.

The Company will use the information provided to it by FPAs to help make decisions about all those placing order for products on the site.

If you give the Company false or inaccurate information and it identifies fraud, details may be passed to FPAs.

Other Uses of Your Personal Information

The Company may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls that Fashsouq may ask you to complete, will not be forwarded to any third parties. Disclosing your email address is only necessary if you would like to take part in competitions. The Company saves the answers to its surveys separately from your email address.

The Company may also send you other information about it, the site, its other websites, its products, sales promotions and newsletters, If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that it sends to you. The Company may further keep data about users of the site anonymous generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymised data to third parties such as publishers. However, that anonymised data will not be capable of identifying you personally.

Competitions

For any competition the Company uses the data to notify winners and advertise offers. You can find more details where applicable in the participation terms for the respective competition.

Third Parties and Links

The Company may share personal identifying information (including email addresses) with other companies in its group and for commercial purposes – such as advertising. It may also pass your details to its agents and subcontractors to help it with any of its uses of your data set out in these Terms and Conditions. For example, the Company may use third parties to assist it with delivering products to you, to help it to collect payments from you, to analyze data and to provide it with marketing or customer service assistance. It may exchange information with third parties for the purposes of fraud protection and credit risk reduction. The Company may transfer its databases containing your personal information if it sells its business or part of it. Other than as set out in these Terms and Conditions, it shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in terms and conditions or unless it is required to do so by law. The site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that the Company is not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom it transfers your data in accordance with these terms and conditions.

Acceptance

I have read and understood all the above stated Terms and Conditions and hereby agree to the same in accordance with the procedures given under the said Terms and Conditions. I also hereby give my permission to Fashsouq to analyze and use protocol data to develop and optimize their online shop.